Shipping
All parcels (excluding Express Mail) require 3-4 working days to be shipped out, do kindly note that weekends and public holidays are not working days for our team and the post office.
You will be notified via email once the item is on its way. For preorder items, the entire shipment will only be mailed out once the backorder items arrive.
All orders come with tracking numbers, please refer to the table above on estimated delivery times (Packing + Shipping). Do kindly note that weekends and Public Holidays are not working days.
If it is past the estimated time and your order still has not reached you, do check your tracking number, or reach out to us via email or on our contact form. We will do our best to locate your parcel straightaway and let you know what steps we can take to help you.
At the moment we are available at these Stockists located around Singapore to purchase your items from directly if you need them urgently. Unfortunately orders placed online cannot be picked up from our physical stores.
If your order has yet to be shipped, do reach out to us via email with the correct address so that we can make the amendments. We are unable to redirect orders once they are on their way to you.
In the event, an insufficient or incorrect delivery address has been provided, an additional fee will be charged for reshipping the item out once it rebounds to us. Do kindly allow up to 3 weeks for returns to be received and processed.
* International Orders Only
Any customs, taxes or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
Unfortunately, we have no control over these fees and cannot predict what they may be. Do contact your local customs office for current charges before you order, so you are not surprised.
It is at the sole discretion of custom agents to release your package. In rare occasions custom agents may delay delivery of some packages.
Orders
As we begin processing orders quickly, we're unable to make any changes once an order has been placed.
We occasionally offer preorders for items that are not currently available at our warehouse.
Preorders typically take 2-3 weeks to arrive at our warehouse, although delays may occasionally occur. Please note that this timeline does not include shipping to you. Once dispatched, delivery times will vary depending on your location. Kindly refer to the shipping times above for estimated delivery times.
If you are uncomfortable with the waiting time, we kindly ask that you refrain from placing a preorder.
Coupon codes may not be valid during sale periods, may have expired, or may not apply to the items in your cart.
Please ensure the code has been entered correctly and that the minimum spend or other promotion requirements have been met. If you're still experiencing issues, feel free to contact us for assistance.
Gift wrapping is to be purchased separately will be packed separately from your items unless otherwise specified in your order notes when checking out.
It will be shipped with a hard cardboard backing to ensure it arrives in perfect condition.
More information about gift wrapping here.
Returns
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Yes, unworn shawls may be returned. Please email us within 14 days of receiving it, and eligible returns will be issued store credits once they have been received and inspected.
We take great care in quality checking every shawl before it leaves our warehouse. In the unlikely event that you receive a defective item, please don't worry - we'll gladly replace it with the same item, subject to availability.
The following are not considered defects:
- Minor variations in colour due to differences in screen displays and lighting conditions.
- Minor variations in measurements arising from the weaving and finishing process.
- Minor irregularities that do not affect the wear or function of the shawl.
If you're unsure whether your item is defective, please email us and we'll be happy to assist.
Please email us before sending your item back so we can confirm that it is eligible and guide you through the next steps.