Order FAQs

What does my order status mean?
You will be sent automated emails once your order status has been changed. Do ensure that you have provided us with the correct email when checking out to get these updates.

  • Awaiting Fulfilment - Your payment has been confirmed and your order is being processed before being packed
  • Awaiting Shipment - Your order has been packed and is awaiting shipment
  • Shipped - Your order has been mailed and will reach you according to the number of days stated on our Shipping Page
  • Pending - One or more items in your order is awaiting the arrival of the preorder. The entire order will be shipped once all items are instock
  • Partially Shipped - One or more items in your order has been sent to you first. The remaining will be sent to you once the others are available
  • Awaiting Payment - We are pending your payment via Bank Transfer and to fill up our iBank Transfer form

Do I need to have an account to start purchasing?
No, you may just checkout as a guest. However, it is highly recommended to register with us for a faster checkout in future and to track the status of your order.
I have a coupon (voucher) code, how can I use it in paying for my orders?
Simply key in the coupon code at the field Coupon Code and click “GO” in your Shopping Cart page before proceeding on to check out. Do note that coupon codes are not gift certificates.
Can I amend my order?
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
Can I cancel my order?
Unfortunately you can't cancel the order once payment has been made. 

Why is my preorder not here yet?
We run Preorders / Backorders when we do not have the item on hand at our warehouse but are taking advanced orders.

All Preorders take around 2-3 weeks to reach our warehouse, but may occasionally take longer due to production issues. Please do not place the order if you are uncomfortable with the waiting time. You may refer to our Shipping page on how long it will take for the item to be shipped to you once it has been dispatched.

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